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Refund & Cancellation Policy

Last updated 2026-07-05.

This Refund & Cancellation Policy explains how billing, cancellations, and refunds work for Granthia (the "Service"). It forms part of, and should be read together with, our Terms of Service. Your billing currency and payment processor are determined at signup by your billing country; this policy applies regardless of which payment processor handles your transaction.

1. Free trial

Every new workspace starts with a 14-day free trial. No payment is taken to begin the trial, and the trial does not convert to a paid plan unless you actively choose to subscribe. We encourage you to use the trial to fully evaluate whether Granthia fits your team before you pay.

2. Free plan

Our Free plan is offered at no charge and involves no payment, so no refund arises in respect of it.

3. Subscriptions and billing cycle

Paid plans are offered as monthly subscriptions that renew automatically at the start of each billing cycle, using your selected payment method, until you cancel. Each renewal charge is for the upcoming month of access. Fees are exclusive of taxes (including GST where applicable), which are added and collected as required by law.

4. Cancellation

You may cancel your subscription at any time from your dashboard, or by contacting us. When you cancel:

  • Your cancellation stops future renewals; you are not charged again after the current billing cycle ends.
  • Your paid access continues until the end of the period you have already paid for. After that your workspace is suspended: syncing and search stop, and your conversation data becomes inaccessible. You can resubscribe at any time to restore access.
  • If you do not resubscribe, your conversation data is permanently deleted 60 days after suspension. We email you when your workspace is suspended, again after 30 days, and once more a week before deletion, each time stating the exact deletion date. Deletion is permanent and cannot be undone.
  • We do not provide partial or prorated refunds for the unused portion of a billing cycle, because you retain full access for the period you paid for.

5. Refunds

Because we offer a 14-day free trial to evaluate the Service before any payment, subscription fees are generally non-refundable once a billing cycle has begun. We will, however, issue a refund in the following cases:

  • Duplicate or erroneous charges - for example, if you were billed more than once for the same period, or charged after a valid cancellation took effect.
  • A confirmed billing error on our side.
  • A prolonged failure of the Service that we are unable to remedy and that materially prevented your use during a paid period.

Beyond these cases, we may consider a refund request at our reasonable discretion on a case-by-case basis. Approved refunds are issued to your original payment method. Refund requests must be made within 30 days of the charge in question.

6. Usage and overage charges

Where a plan includes usage-based or overage charges (for example, storage or search usage beyond your plan's included allowance), those charges reflect resources already consumed and are non-refundable once incurred.

7. Enterprise agreements

Enterprise and other custom plans are invoiced separately, and their fees, cancellation, and refund terms are governed by the written agreement between you and us. Where that agreement conflicts with this policy, the agreement controls.

8. How refunds are processed

Once a refund is approved, we initiate it promptly. The time for the refunded amount to appear depends on your bank or card issuer and is typically 5 to 10 business days after we initiate it. Refunds are made in the original currency and to the original payment method; we cannot refund to a different account or in a different currency.

9. How to request a refund or cancel

  • Cancel: from your dashboard, or by emailing us.
  • Request a refund: email [email protected] with your workspace name and the charge date. We aim to acknowledge refund requests within 3 business days.

10. Changes to this policy

We may update this policy from time to time and will record a new version with an updated date above. Changes apply to charges made after the change takes effect.

Contact

Granthia is operated by Server Pundits Pvt Ltd in India and by Server Pundits in the United States.

Registered office (India): D. No. 15-6-298A, 1st Floor, Mangesh Mangal Building, Balmatta Bridge Road, Mangaluru, Dakshina Kannada, Karnataka 575003, India.

Business address (United States): 20 North Orange Ave, Suite 1100, Orlando, FL 32801, USA.

Billing and refund requests: [email protected]. Questions about this policy: [email protected]. This policy is governed by the laws of the State of Florida, United States, and does not remove any mandatory consumer-protection or refund rights available to you under your local law, including for customers in India.